Last updated: 15 November 2025‍

Ping’s Studio (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you visit our website or make a booking.

When you book with us, we collect essential information to process your reservation and ensure a smooth experience. This includes your name, contact details, and payment information. We handle this data with strict confidentiality and use it solely for booking and communication purposes.

1. Information We Collect

We may collect the following information:

• Personal details such as your name, email address, phone number, and postal address when you make an enquiry or booking.
• Booking information such as stay dates, property details, and payment information (processed securely via Lodgify’s booking system).
• Technical data such as your IP address, browser type, and how you use our website (collected via cookies and analytics tools).

2. How We Use Your Information

We use your information to:

• Process and manage your booking or enquiry
• Communicate with you about your stay or related services
• Improve our website and user experience
• Comply with legal and financial obligations
  

We will never sell or rent your personal information to third parties.

3. Sharing Your Information

We may share your information with trusted third-party providers who help us run our business, including:

• Lodgify, our booking and property management platform
• Payment processors for secure transactions
• Service providers such as cleaners or maintenance teams (only where necessary to fulfil a booking)
  

All third parties are required to handle your data securely and only for the purposes specified by us.

4. Cookies

Our website uses cookies to improve your experience and understand how visitors use the site.

You can control or delete cookies through your browser settings.

5. Data Retention

We keep your personal information only as long as necessary to:

• Provide our services and manage bookings
• Comply with legal or tax obligations
• Resolve disputes and enforce our agreements

6. Your Rights

Under UK data protection law (UK GDPR), you have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your data
• Withdraw consent for certain types of processing
• Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk
  

If you’d like to exercise any of these rights, please contact us using the details below.

7. Contact Us

If you have any questions about this policy or how we handle your information, please contact:

Ping’s Studio

Email: info@pingstudio.co.uk